All Questions. Clear Answers.
We believe in transparency. Here you find honest answers β including the critical ones.
Anonymity & Security
Yes β through our Adam & Eve Principleβ’. Your account (email, payment) is strictly separate from your sessions. The AI only knows your pseudonym (e.g. "Eva001"). No one at our company can see who is behind the sessions.
Even we as the provider cannot make this connection β it is technically anchored in the system.
No, never. Your sessions are stored exclusively for your own experience (so HarmonyAI can remember you). They never leave our servers and are never used for AI training or similar purposes.
On German servers in Frankfurt β GDPR-compliant and end-to-end encrypted. We adhere to the strictest European data protection standards.
Effectiveness & Methodology
No β and we don't want it to. HarmonyAI is a companion that supports you in everyday life: with conflicts, self-reflection, mental strength. For clinical diagnoses, severe depression, or acute crises, therapy or medical treatment is essential.
We see ourselves as a bridge: for the waiting period, for everyday life between sessions, for those who want to start with a low-threshold option.
Evidence-based approaches from psychology and couples therapy: Gottman Method, Emotion-Focused Therapy (EFT), Cognitive Behavioral Therapy (CBT), and insights from attachment research.
Our team works closely with PhD psychologists who curate content and validate responses.
Most users report a first sense of relief in the very first session β simply from putting things into words. Noticeable changes in patterns (e.g. fewer arguments, clearer communication) are seen by most after 2β4 weeks of regular use.
Pricing & Billing
We have two clear plans: Flex subscription (β¬125/month, cancel anytime) and Annual subscription (β¬85/month β save β¬480 per year). Both include 1,000 tokens per month. Find all details on the pricing page.
Yes β 7 days full refund, no questions asked. If HarmonyAI doesn't feel right in the first 7 days, just write us a short message and you'll get your money back. No reason needed.
Yes. One click in your account, anytime. No minimum contract period, no hidden clauses.
Crises & Emergencies
HarmonyAI is not an emergency service. If you are at risk of harming yourself or others, or are in an acute crisis, please contact immediately:
π Crisis Hotline: 116 123 (free, 24/7, anonymous)
π Emergency: 112 (police/rescue)
π₯ Nearest hospital with psychiatry
Our AI recognizes crisis signals and proactively refers to these services.
Question not listed?
HarmonyAI answers every question β instantly and anonymously.